Alaska Airlines, […] you have restored my faith in humanity today. Thank you from the bottom of my heart for everything you have done.
Source: Lauren Whiteside’s post to Alaska Airlines Facebook page (public post, Facebook account not required)
Coincidentally I flew Alaska Airlines the next day. I can attest to their great customer service reputation being well warranted. I’m sure that, for them, this was just another day — for Lauren Whiteside, it was anything but.